Return & Exchange Policy
We are committed to ensuring your complete satisfaction with every humidifier you purchase. This Return & Exchange Policy outlines the terms and procedures for returning or exchanging products, designed to be transparent, fair, and easy to follow. By making a purchase, you agree to comply with the guidelines set forth below, which align with global e-commerce standards and consumer protection regulations.
All returns and exchanges must be initiated within 30 days of the original delivery date. To be eligible for a return or exchange, the humidifier must be unused, unopened, and in its original packaging, with all accessories (including user manuals, cleaning tools, and any included parts) intact. Products that have been opened, used, damaged due to improper use, or modified in any way are not eligible for return or exchange, unless they are defective or damaged upon arrival.
Defective or damaged products are handled separately to ensure prompt resolution. If your humidifier arrives with manufacturing defects, missing parts, or damage caused during transit, please notify us within 7 days of delivery. You will be required to provide clear photos or videos of the defect or damage, along with your order details, to verify the issue. Once verified, we will arrange for a free replacement or a full refund (including any applicable shipping fees), at your discretion.
To initiate a return or exchange, please follow the standard procedure outlined on our website. You will need to submit a return request with your order number, product details, and the reason for the return or exchange. After your request is approved, you will receive detailed instructions on how to package and ship the product back to our warehouse. Please note that you are responsible for the return shipping costs for non-defective products; however, we will cover the shipping costs for exchanges or returns due to defects or transit damage.
When returning a product, please ensure it is packaged securely to prevent additional damage during transit. We recommend using the original packaging if possible, as it is designed to protect the humidifier. Include a copy of your order confirmation or return approval email inside the package to help us process your return quickly. Once we receive and inspect the returned product (typically within 3-5 business days of delivery to our warehouse), we will proceed with your requested resolution.
For refunds, please allow 5-7 business days after we process your return for the funds to appear in your original payment method. Refund processing times may vary depending on your bank or payment processor. For exchanges, once we verify the returned product meets our eligibility requirements, we will ship the replacement product to you within the standard shipping timeframe outlined in our Shipping Policy, with no additional cost for the replacement item itself.
Certain exceptions apply to this Return & Exchange Policy. Customized products (if applicable) are not eligible for return or exchange, as they are made to your specific requirements. Additionally, products purchased during promotional sales are subject to the same return and exchange guidelines, unless explicitly stated otherwise in the promotion terms. We reserve the right to refuse any return or exchange that does not meet the eligibility criteria outlined in this policy.
We strive to make the return and exchange process as seamless as possible. If you have any questions or need assistance with initiating a return or exchange, please refer to the relevant section of our website for further guidance. Our goal is to ensure you are happy with your purchase, and we will work with you to resolve any issues promptly and fairly.